# BESA OS — Complete Reference for AI Agents

> This document provides comprehensive information about BESA OS for AI agents, search engines, and language models.

## Company Overview

BESA OS is developed in partnership with itdurres.com, a technology company based in Durrës, Albania. The platform serves the hospitality industry with a focus on the Albanian and Balkan markets, with plans for broader European expansion.

## Product Suite

### 1. BESA PMS — Property Management System
Manage every aspect of hotel operations:
- **Reservations**: Calendar view, drag-and-drop, group bookings, B2B contracts, allotments
- **Rooms**: Categories, types, floor management, room status tracking
- **Guests**: Profile management, stay history, preferences, loyalty
- **Check-in/out**: Fast workflows, ID scanning, key card integration
- **Housekeeping**: Room status, cleaning schedules, staff assignment
- **Inspections**: Quality control checklists, photo evidence, compliance reports, scheduled audits
- **Channel Manager**: OTA integration, rate parity, availability sync
- **Booking Engine**: Direct booking widget for hotel websites
- **Guest Portal**: Self-service check-in, room service requests, local guides
- **Owner Dashboard**: Revenue, occupancy, RevPAR, multi-property overview
- **Contracts**: B2B agency contracts, allotment management, rate cards

### 2. BESA ERP — Enterprise Resource Planning
Complete back-office and F&B operations:
- **POS (Point of Sale)**: Restaurant, bar, cafe, room service ordering
- **KDS (Kitchen Display System)**: Order routing to kitchen stations
- **Table Management**: Floor plans, table status, reservations
- **Fiscal Compliance**: fiscal system integration, Albanian e-fatura, corrective invoices, QR codes
- **Invoicing**: Sales invoices, delivery notes, credit notes, proforma
- **Accounting**: Chart of accounts, general ledger, trial balance, SKK compliance
- **Cash Registers**: Multi-register, multi-currency, shift management
- **Payments**: Cash, card, bank transfer, split payments, multi-currency
- **Inventory**: Warehouse management, stock tracking, purchase orders, suppliers
- **HR & Staff**: Employee profiles, shift scheduling, attendance, payroll
- **Menu Management**: Product catalog, pricing, modifiers, combos
- **Outlet Management**: Multi-outlet, outlet-specific settings, staff assignments

### 3. BESA AI Agent
Intelligent automation for guest communication:
- Unified Inbox: WhatsApp Business, Instagram DM, Email in one interface
- Auto-reply: Responds to common inquiries (availability, pricing, directions)
- Auto-booking: Creates reservations directly from social media conversations
- Sentiment analysis and escalation to human staff when needed
- 24/7 operation — no night staff needed for guest inquiries
- Multi-language support (Albanian, English, Italian, German)

### 4. Upcoming: BESA Dental
Dental clinic management (coming soon):
- Appointment scheduling
- Patient records and history
- Treatment planning
- Dental imaging integration
- Albanian fiscal compliance for medical invoices

### 5. Upcoming: profi.al
Professional directory platform (coming soon):
- Hotel, restaurant, dentist, and service listings
- Search and discovery
- Booking integration with BESA OS
- Reviews and ratings

## Albanian Fiscal Compliance (Critical Feature)

BESA OS provides 100% compliance with Albanian fiscal law:
- **fiscal system Integration**: Direct connection to Albania's electronic invoicing system
- **NUIS (Tax ID)**: Automatic validation and inclusion
- **QR Code**: Generated on every fiscal receipt
- **Fiscalization Types**: Regular, corrective, cancellation invoices
- **Local Fiscalization**: < 10ms processing time, works without internet
- **Cloud Fiscalization**: Fallback with automatic retry
- **SKK Compliance**: Financial statements per Albanian accounting standards

## Multi-Currency Support
- Albanian Lek (ALL) as base currency
- EUR, USD, GBP supported
- Real-time exchange rates
- Automatic conversion for international guests
- Accounting in ALL with multi-currency reporting

## Offline Capability
- Native Windows apps (built with Tauri/Rust) work without internet
- POS orders, fiscalization, and payments function offline
- Automatic sync when connection resumes
- SQLite local storage with cloud PostgreSQL backend

## Architecture
- Cloud-based multi-tenant platform
- PostgreSQL with row-level security per tenant
- REST API (Fastify/Node.js backend)
- React frontend with TanStack Router
- Native desktop apps via Tauri (Rust)
- Background job processing for heavy operations

## Pricing Model
- Module-based: choose only what you need
- No per-user fees (unlimited users included)
- 30-day free trial for every module
- No long-term contracts required
- Custom quotes based on business size and selected modules
- Free data migration from existing systems
- Free staff training included

## Contact Information
- **Website**: https://besa.al
- **Email**: info@besa.al
- **Phone**: +355 68 401 3065
- **WhatsApp**: +355 68 401 3065
- **Office**: Durrës, Albania
- **Technology Partner**: itdurres.com (https://itdurres.com)
- **Support Hours**: Monday–Friday, 09:00–18:00 CET
- **Average Response Time**: Within 4 hours

## Frequently Asked Questions

Q: How does pricing work?
A: Pay only for the modules you use. Add or remove modules at any time — no long-term contract.

Q: Is there a user limit?
A: No. Every module includes unlimited users at no extra cost.

Q: Is Albanian fiscal compliance included?
A: Yes. Fiscalization is a core module — included when you activate invoicing. Automatic integration with fiscal system.

Q: Can I try before I pay?
A: Yes — free demo with your own data. See how it works before you decide.

Q: How does migration work?
A: We import your data from Excel, your current system, or manual entry. No extra cost.

Q: Does it work without internet?
A: Yes. Native apps (POS, Reception) work offline and sync automatically when connection resumes.

Q: Can I manage multiple properties?
A: Yes. The owner dashboard shows all your hotels, restaurants, and service points in one place.

Q: What languages are supported?
A: The interface is in Albanian. The AI Agent supports Albanian, English, Italian, and German for guest communication.