# BESA OS — The Hospitality Operating System

> BESA OS is a comprehensive hospitality management platform built for hotels, restaurants, and multi-property businesses in Albania and the region.

## What is BESA OS?

BESA OS is an all-in-one operating system for the hospitality industry. It combines Property Management (PMS), Enterprise Resource Planning (ERP), Point of Sale (POS), fiscal compliance, AI-powered guest communication, and 50+ modules into a single unified platform.

## Key Products

### BESA PMS (Property Management System)
- Reservation management with drag-and-drop calendar
- Room management (types, categories, availability)
- Check-in/check-out workflows
- Guest profiles and history
- Group reservations and B2B contracts
- Channel manager integration
- Housekeeping management
- Inspections and quality control (checklists, photos, reports)
- Guest portal and self-service

### BESA ERP (Enterprise Resource Planning)
- POS system for restaurants, bars, cafes
- Kitchen Display System (KDS)
- Table management and floor plans
- Albanian fiscal compliance (fiscal system integration)
- Invoice management (e-fatura, korrigjuese)
- Multi-currency accounting (ALL, EUR, USD, GBP)
- Cash register management
- Inventory and warehouse management
- Staff management (shifts, attendance, payroll)
- Supplier management
- Financial reporting (SKK compliance)

### BESA AI Agent
- 24/7 automated guest communication
- WhatsApp, Instagram, Email unified inbox
- Auto-reply to availability inquiries
- Automatic booking from social media messages
- Multi-language support

## Target Market
- Hotels (boutique to large resort)
- Restaurants and bars
- Multi-property hospitality businesses
- Hospitality businesses in Albania and the Balkans

## Key Differentiators
- 100% Albanian fiscal compliance (fiscal system, NUIS, QR)
- < 10ms local fiscalization (works offline)
- Offline-capable native apps (Windows)
- Multi-property dashboard for owners
- 50+ modules, pay only for what you use
- 30-day free trial per module
- Albanian language UI and support
- Built by itdurres.com

## Technical Stack
- Cloud-based with offline sync
- Native desktop apps (Windows via Tauri)
- Mobile-responsive web dashboard
- REST API
- Multi-tenant architecture
- Row-level security

## Contact
- Website: https://besa.al
- Email: info@besa.al
- Phone/WhatsApp: +355 68 401 3065
- Address: Durrës, Albania
- Technology Partner: https://itdurres.com

## Pricing
Module-based pricing — no fixed tiers. Pay only for modules you use. 30-day free trial for every module. Unlimited users included. Contact for a personalized quote.

## Pages
- Home: https://besa.al/
- PMS Product: https://besa.al/pms
- ERP Product: https://besa.al/erp
- Pricing: https://besa.al/pricing
- About: https://besa.al/about
- Contact: https://besa.al/contact
- Documentation: https://besa.al/docs
- Guides: https://besa.al/guides