Hotel PMS
Reservations, calendar, check-in/out, guest profiles, housekeeping, night audit — everything for front desk operations.
Hotel Management Software — Albania
The all-in-one platform for Albanian hotels and resorts
BESA OS is hotel management software for Albanian hotels that also run a restaurant, bar or beach: reception, POS, fiscalization and accounting work in one system.
Trusted by hotels across Albania — from boutique guesthouses to beach resorts
Restaurant POS
Multi-outlet POS with kitchen display, table management, room charge, waiter settlements and thermal printing.
Albanian Fiscal Compliance
Integrated fiscalization for B2C, B2B and corrective invoices. Fully compliant with Albanian tax law.
Channel Manager
Reservations from every channel land directly in the BESA OS calendar. Change a price once in BESA OS and it updates on every channel. A stop-sell reaches every OTA from one place, while the front desk can still sell. Every booking, from the front desk, your website or an OTA, updates availability on every channel by itself; when a room type sells out, it stops selling online.
Full Accounting
SKK 2 financial statements, P&L with automatic cost allocation across 12 departments, bad debt provisioning (aging rules + monthly snapshots), unified withholding tax dossier (Expense ∪ SupplierPayment), reverse-charge VAT (vetefaturim) for Booking.com/Google Ads/Stripe, and 2026 Fiscal Package compliance (100k ALL cash threshold).
HR & Payroll
Staff profiles, contracts, attendance, payroll with Albanian social insurance (15%+9.5%), health insurance (1.7%) and income tax.
Booking Engine
Commission-free direct bookings from your website. Synced with PMS and channel manager.
AI Guest Inbox
Unified inbox for WhatsApp, Messenger, Instagram, Viber and email. AI auto-responds, checks availability and creates draft reservations.
Warehouse & Inventory
Stock management, supplier invoices, AI receipt scanner, recipe-based auto-deduction and stock transfers.
Why BESA OS
One system built for Albanian hotels
In 2026, international PMS systems still don't support Albanian fiscal invoicing, SKK accounting or local payroll rules. Local accounting programs, in turn, don't manage rooms or reservations. BESA OS combines PMS, restaurant POS, eBills fiscalization, a channel manager and SKK 2 accounting in one system built for Albanian hotels.
Problems we solve
- Multiple disconnected systems for PMS, POS, accounting
- Manual fiscal invoicing with separate software
- No real-time revenue or occupancy dashboards
- Overbookings from unsynced OTA channels
- Payroll calculated manually in Excel
What you get
- One platform for all hotel operations
- Automatic fiscal compliance (Albanian fiscal system)
- Real-time KPIs: RevPAR, ADR, occupancy
- Every booking updates availability on every channel
- Albanian payroll with auto tax calculation
Comparison
BESA OS vs alternatives for Albanian hotels
| Feature | BESA OS | Intl. enterprise PMS | Intl. cloud PMS | Local accounting program |
|---|---|---|---|---|
| Hotel PMS | ✓ | ✓ | ✓ | ✗ |
| Restaurant POS | ✓ | Separate | ✗ | ✗ |
| Albanian Fiscalization | ✓ | ✗ | ✗ | ✓ |
| Channel Manager | ✓ | ✓ | ✓ | ✗ |
| Accounting (SKK 2) | ✓ | ✗ | ✗ | ✓ |
| HR & Payroll (Albanian) | ✓ | ✗ | ✗ | ✓ |
| AI Guest Inbox | ✓ | ✗ | ✗ | ✗ |
| Albanian Language UI | ✓ | ✗ | ✗ | ✓ |
| Local Support | ✓ | ✗ | ✗ | ✓ |
| Price | Flexible | $$$ | $$ | $ |
FAQ
Frequently asked questions
What is the best hotel management software in Albania?
BESA OS is an all-in-one hotel management platform built for Albania: it combines PMS, restaurant POS, eBills fiscalization, a channel manager, full accounting (SKK 2), HR/payroll and AI guest communication in a single system.
Does BESA OS support Albanian fiscal invoicing?
Yes. BESA OS integrates with the Albanian fiscal system for real-time fiscalization of all B2C and B2B invoices, including corrective invoices (Anullo/Korrigjo). Invoices are fiscalized through e-invoicing software certified by AKSHI and Albania’s tax administration (DPT).
Can BESA OS connect to Booking.com and Expedia?
Yes. BESA OS connects to 50+ online sales channels. Most hotels sell on a few of them, such as Booking.com, Expedia, Airbnb and Agoda. Reservations from every channel land directly in the BESA OS calendar.
How much does BESA OS cost?
BESA OS costs EUR 1,500 to EUR 2,500 per year depending on property size. That single price includes every module, unlimited users, onboarding, training, priority support and the channel manager — there are no per-user fees and no paid add-on modules. Hotels that connect through their own account with another channel manager pay that subscription separately.
Does the POS work offline?
Yes. BESA OS is a cloud system, so the POS is reachable from any device — and the Windows desktop app used at the bar and restaurant keeps a local copy of the data, so orders and invoices continue to be created during an internet outage and sync automatically once the connection returns. This matters on the Albanian coast in peak season.
Is BESA OS suitable for small guesthouses?
Yes. BESA OS scales from 5-room guesthouses to 500+ room resorts. Start with the base PMS module and add more as you grow.
Ready to modernize your hotel?
Get a free demo of BESA OS tailored to your property. See how PMS, POS, fiscal compliance and everything else works together in one platform.